Evaluation of critical success factors of Enterprise Resource Planning (ERP) implementation in Bangladesh

Abstract

Enterprise Resources Planning (ERP) software systems encompass a wide range of software products supporting day-to-day business operations and decision-making. The pricey ERP systems does not only tackle information technology (IT) issues but also altempt to solve problems related to hwnan resources, enterprise culture, and organizational re,tructuring. Successful implementation of ERP can harvest gigantic benefits for organizations - or it can be disastrous for organizations that not succeed to deal with the implementation process. Hence, successful implementation ofERP system can improve enterprise performance significantly. This research examines what factors facilitate or inhibit the success of ERP projects in Bangladesh. Data was collected by questionnaire & conducting interviews at various levels of employees of various organizations of Bangladesh. Thc study proposcs that User's Involvement, Effective Communication, Educati()n and Training, Management support, Consultants, Internal readiness, Training, Bangladeshi Organization culture, Adequate testing are piv()tal lactor, of succes,f~d ERP implementation and Suitability of Software and Hardware, External Support and Change Management (BrR) are other important factors that arc contributing to a successful implementation.