Abstract:
Total Quality Management IS the modem quahty management tool It i.< not
liU'Ltedto only production honses Its scope has been extended to tit in almost all types of
organization. includmg both production hou,e, and scrvice organlzation" 11,wain target
is to achievc customer 3Jtisbctioll through e,tabh,lung q",dity ,ervice de1i,cry system.
Thcre are various quality management toois, By USing those t"ob and quality
m"nagement principlcs, any organintion can atWlll customer sali,betlOll by providing
quailly services.
Pubhe administmtion of Banglade,h may be considered, as the bLgge'l siaiC
owned service orgalllzaiton. Government pcrlorms ils routine works, exeC,itC vanous
d" c10pmcnt actlvities and other functions through this systcm, But, pcdormance of this
orpmi.<alion is somewhat disappointing. This is due to old managemcnt SYSlemand time
con,unung, cumbcn;omc, complex management system, Modcmiwt,on of this system i,
the crying nced of the nation.
!n this res~arch, Total Quahty Management h", becn suggested as lTIodem
managemcnt tool for improving the e"i ,ling sy,tem. Smcc, TQIvI is pe,fomlancc orimtcd,
well tested and pro~en modem lnaO"gclllClll "y,tem, public adnuni'lralion 11t3yJ'crlol'm
helter by lmplemcntmg "I'QM inslc"d "f cxi,"ng sy,lem, Kaizcn, QlIalil) Cird", Check
Sb~ct. C'u:;c_c1Tectdiagram, Stratlfication diagram, Hislogmm AnalySIS. Scatter Diagram
Analysi" Pareto Dinb'1"lUalInd Control cl,",1 etc. call help in gr~"1Chlcnl to ldentLi"ythe
basic causcs of fault and to find out the po;,ibk solution. It is done through lbe
part,clpation and brainstorming oflhe empJoy~~', !tmay bnng d,amatic improvelll~nt in
Ihe eXISting management system A framework of appllcatlon of Total Qua[ity
Man~gement in public administration of Bangladesh has been introdlLc~din thi, rcsearcil,
