Abstract:
Performance appraisal can be viewed as the process of assessing and recording
staff performance for the purpose of making judgments about staff that lead to
decisions. Among the various process of evaluation, the right one should be
selected depending up on the organizational type & goal.
In this project effort was given to analyze the present Performance Appraisal
System to develop a more efficient & day-to-day job dependent system in the
largest Telecommunication Provider Company of Bangladesh GrameenPhone
Ltd.
Presently the appraisal is almost a rating based process which is not a perfect
system for a service oriented company. Here uninterrupted & quality service is
the prime concern. The activities of Technical Operation are more time
dependent in the sense of fault detection & removal. And this is also directly
related to the revenue assurance which is the ultimate goal for any organization.
Here, after discussion of the present system of appraisal, the weaknesses &
disadvantages were pointed out. On that basis, a more efficient & service level
based appraisal process was developed which is a time-frame oriented system.
For this, the organizational structure, faults & their effect on service was
categorized. The SWOT (Strength, Weakness, Opportunity and Threat) analysis
was also done in this project. It was showed that the implementation of the
process can contribute in reducing network outage & ensuring revenue gain.
In short, the intention of the analysis was to develop some process which may be
justified in terms of company benefits as well as uplift employee motivation level.
