Application of total quality management in public administration of Bangladesh

Abstract

Total Quallty Man"g~nlCnt IS the m()d~m qllallty manag~mcIlI (001. It is not limited to only production houses, Its scope has been cxt~nded to fit in almost all lyres of org,mint;o", mc1uding: bulb production houses and serVLce orgmlization3 Its main t"rget i5 to "~hiGvecustomer sati,J"cl\(\t\ through establisl\log qualLty ,crvi~c delivery system. TIlere are various quality management tool., By using those t(lo!s and qual;!y managclll~nl principle" any organit.aholl can attain cuslomer satisfaction by providing quality,ervices. Public administration of l:Iangladc,h Illay be considered, as the bLgge,t Slale ",",ned service orgat\tnlioll. Govemmmi pcrfonns it, routine works, execute various d~v~lopmellt acllvities and other functions through thi, ,yslem. TIll!,perfonnance 0r 11n, orgJIll~alion LSsomewhat di'"pp()inling. Th,s 'S due to old man~ge"'ent system "nd lim~ consuming, cumbersome, c()mple.' m~nagement sy.stem. Modenl1Z~tlOnof this 'y'lcm i, the crying need of the nar;on. In thi, rc,calCh, To(~l Qualily Managemcnl has been sugge,ted "' modern llMtlagemen( tool for improving lhe e,asting system. Since, TQM is performance oriented, well te,ted and proven mode,n management 'yslcm, public administration may perronn better by implementing TQM instead of ex;stmg "y,telll, Ka;?en, Qualny CLL'cic,Ch~ck Sh~~t, Causc-clreet d,agram, Stratification diagram, HiSLogramAnalysis, Se" lln Dwgmm Analy,is, Pareto Di"gmlll and Control chart etc can help in t!.T'"'tcxtcnt (0 Ldentify the basic cames of fault and to find out the possihle solution, It i, done through the participation and bminstormmg of the employees, It may bring dramatic imprO\ cmenl in the exi<ting rnanagG'Tllcnt system. A framework of applieatlOn of Total Qualily Milnagemen! ;n puhlic administmtion 01 Bangladesh has been introduced m tlns research.