Abstract:
Education itself is a multimillion dollars industry and is very important to the development
of a country. The main purpose of quality assurance in education is to provide confidence to
the professionals, students and their parents, employers and their various stakeholders that
the requirements for quality education are met continuously.
Quality function deployment (QFD) is a method to transform user demands into design
quality. QFD helps transform customer needs into engineering characteristics for a product
or service. The customer needs is summarized in a product planning matrix called House of
Quality. These matrices are used to translate customer needs WHATS into technical
characteristics HOWS to satisfy the needs.
The quality of education and training being imparted in the technical institutions varies from
excellent to poor, with some institutions comparing favorably with the best in the world and
many others suffer from different degrees of handicap such as faculty shortages,
infrastructure deficiencies, curricula obsolescence, lack of autonomy in academic financial,
administrative, and managerial matters; poor involvement in knowledge creation and
dissemination, and poor interaction with community and economy. In order to improve the
teaching quality of TTC the author considers the principles of total quality management
(TQM). The major tool employed is Quality Function Deployment (QFD). In this approach,
several steps are followed to expose customer expectations into the service process and
ensure that at each level of expectation the highest possible quality is provided. The main
goal of this project is to translate the student’s voice into teaching techniques applying QFD
approach. For this purpose a questionnaire based survey is performed among the students of
TTC to sort out the student requirements. From the collected data, a house of quality is
developed and finally the teaching techniques are ranked with respect to the house of
quality. The higher the relative weight of the technique, the more the concentration is
needed.
