Development of a management information system: a case study

Abstract

The use of different types of cell phone has drastically increased over the years. Consequently, the trouble in these phones has become more complicated than ever. The cell phone manufacturer has become in a large scale in different countries with their customer care center (CCS) to repair the troubles that peoples are facing daily. In different CCS, the information of care is carried out using combined or stand-alone spreadsheet and processing software that have reduced the level of complexity in dealing with the service system. However, the traditional tools do not provide the interlinked information in precise and usable way. Therefore, there is a need for developing of complete service and inventory management software that will overcome the limitations of using nonintegrated software and paper works. A software has been developed to address the issue in this report. It keeps records of cell phone and their time-to-time service information. In addition, the software provides inventory information, and enables a complete requisition system. Data related to International Mobile Equipment Identification (IMEI), Product Serial Number (PSN), Verification Identification (VID) and product code also could be maintained in this software. As a result tracking of cell phone in CCS will become easier. Thus scope of deficient in the service of cell phone reduces significantly that ensure the customer to get better and faster service.