Development of a WIMAX customer relationship management system

Abstract

WiMAX Customer Relationship Management (CRM) is a disciplined business strategy to create and sustain long-term, profitable customer relationships. Many Internet service providing companies pursue CRM in order to streamline or automate customer-facing business processes. CRM system is about being quicker, better, and more responsive to their customers need. As a consequence WiMAX CRM is a database system that makes bridge between the customer and the service providing organization. So to manage a large scale of customer service provider’s requires a complete customer database system. In this project, the database is designed systematically to accommodate and satisfy the requirements of the company. This project is an application software that can be used for both customer and the service providing organization to view and update information by using user interface and administrator interface. The customer can easily use this software to recharge their account and also view and update their profile by using of user interface. On the other hand the administrators of the organization can easily serve their customer through this database software. The main objective of the service providing organization is to store customer database and to solve their daily problems which is perfectly organized in this database project. The concepts and ideas of this project may be replicated in other similar companies to manage their services and customers effectively.